ORDER
Telflow – Order
Fulfilling orders can be complex. Telflow’s catalog-driven order management system leverages reusable processes and visual configuration to provide proactive communication, transparent fulfilment and trouble-free activation.
Quotes transition to orders then decompose into product components for a seamless quote-to-activation experience.
Take your products to market fast while reducing costs and increasing customer NPS with Telflow’s unparalleled visibility over fulfilment.
Order orchestration
Automate fulfilment with reusable processes that provide real-time visibility over an order’s progress.
Jeopardy
Manage SLAs and OLAs through jeopardy management and automated escalation processes.
Human tasks
Manage task allocation, data input, work lists and teams, all within your order workflows.
System tasks
Automate fulfilment tasks by giving them to a system to do. Integrate with Telflow, Inomial Billing, or external system components.
Reports
Pull meaningful reporting data from Telflow’s structured information framework, which includes state lifecycles and order types.
Active inventory
Keep track of customers’ products, including their configurations, change histories and relationships, for real-time inventory management.
BUILT ON STRONG FOUNDATIONS
Cloud Ready
Catalog Driven
Pluggable
BEST IN CLASS
- Transparency to see real order status
- Collaborate with customers and suppliers
to get orders delivered - Notify customers of status change
- Customer self-service empowers customers
and increases NPS - Increase efficiency to reduce work effort
- APIs use flow-through integrations
to eliminate re-keying
For more information on Telflow Order, click below.