DGIT closes the loop: achieving sustainable digital transformation by connecting customer channels and virtualised networks

Earlier this year, DGIT was selected as a finalist for the TM Forum Excellence Awards in the Operational Transformation and Agility category.

The selection of DGIT as a finalist for this prestigious award was due to recent transformational outcomes achieved by DGIT for four Tier 1 & 2 service providers as they embrace a digital model. Outcomes from these digital transformations included significant cost reductions and NPS improvements as high as 70 points.

With DGIT, these sorts of transformational outcomes are not hard to achieve. DGIT’s software – including its flagship fulfilment platform Telflow and billing platform Inomial – provides a fresh new approach which allows communications and digital service providers to enter new markets, expand their offerings and improve their operations. will be surprised both by how quickly we can achieve benefits, and by what our software does for your business agility and total cost of ownership.

DGIT provides a fresh new approach which allows communications and digital service providers to enter new markets, expand their offerings and improve their operations.

Fast to Market

There are many barriers to getting new offerings to market quickly. DGIT has been working tirelessly to remove these barriers by implementing the highly flexible TM Forum Frameworx architecture, uniquely configured and managed by DGIT’s powerful Design Time component, Composer. This gives you the ability to realise your services vision and manage change with a minimal amount of IT effort.

DGIT has some amazing customers stories about getting to market fast.

Catalog is King

Model-driven networks powered by Network Function Virtualisation / Network Service Orchestration (NFV/NSO) now expose their dynamic services through catalog APIs, while legacy catalog-driven systems use the catalog to control only products and offers. Let DGIT show you how to use the catalog and metadata to drive agility all the way from the customer down to the network. The result is that you control the delivery of services through the catalog to launch new services without no coding or IT involvement required.

Powerful Operations

Telflow’s operations features include on-demand and process-generated human tasking, jeopardy and escalation management, team statistics, parallel process management, BPMN 2.0 workflows and unparalleled process automation oversight. Let DGIT systems show you how to reduce work effort, increase operational transparency and delight your customers.

Partnering to maximise value

REST APIs use a lightweight technology to reduce integration effort. TM Forum’s Open APIs take this a step further, actually enabling the use of the very same APIs for many different integrations. DGIT has been working with the TM Forum API program to extend its Open APIs to achive zero-touch or zero-IT integration between partners.

After winning a TM Forum Excellence Award and several Catalyst project awards in Architecture, API Design and Innovation categories, DGIT has enabled Open APIs for a number of wholesalers in the market. These wholesalers have been able to seamlessly release new versions of their offers and whole new offers to their customers without partner integration effort.

In 2017 DGIT’s Catalyst project, a partnering platform for MEF services, showed how multiple organisations in a global marketplace could work together, bonded by Open APIs, to deliver multi-operator ELAN services. This work to help shape our industry pulled together key service providers and industry bodies, and took home a notable award.

DGIT’s 2018 Catalyst project, a zero-touch marketplace, will extend the TM Forum Open APIs so that any buyer can connect to any supplier for any service without IT integration effort.

This is a utopia for service provider marketplace empowerment: it allows innovators to offer their value-added services to service providers and their customers without any integration barriers, while also empowering service providers to continually enrich their customer offers. Service providers may even use this standardised technology to transform into a platform business where technology innovators can reach out to customers. Internet of Things (IoT), Managed Services, SaaS, IaaS and all types of innovation can be easily trialled or commercially offered.

If you are wholesaling, you must talk to DGIT about how we can enable your buyers to effortlessly deliver your services to their customers.

If you are packaging a mix of self-provided and partner-provided services, get in touch with DGIT to find out how we can make your business agile and put you in control of the way services are delivered to your customers.

Total Cost of Ownership

DGIT’s flagship platform, Telflow, allows you to manage the lifecycle of offers from concept to retirement, and to implement lifecycle-based features such as grandfathered offers, time-limited offers and managed services based on a customer’s specific offer version.

Telflow also enables you to avoid the inefficiencies involved in having unstructured data. Unstructured and unvalidated data has limited purpose: its accuracy cannot be trusted and it is not suited to drive business intelligence or automation.

It is typical for a service provider who transforms to start structured and then slowly break the structure as services, offerings and delivery changes. Telflow’s built-in data structures allow you to avoid this creeping inefficiency. Managing change lifecycles, versions of services, offers, and business processes through a design and run time catalog allows a service provider to implement a sustainable transformed state, where data is always structured, and offers and delivery are always managed correctly by the system.

Business agility powered by a catalog has been hitting a roadblock with many omnichannel digital channel implementations. Studies of early digital transformations have shown that service providers have often “hard wired’’ the channel to specific versions of offers. These hard-wired channels and the barriers they raise to business agility are avoidable. DGIT Systems provides SDKs to empower channel developers who are building to Telflow, so that the catalog will drive what is presented through the channel. DGIT’s unique dynamic screen rendering technology may also be leveraged to render any offer made available through the catalog within the digital channel.

Converging network integration

With the advent of NFV, interfaces for network integration are being forced to standardise. TM Forum, MEF, ONAP and the Network Service Orchestrations are aligning at a functional level and then with specific standardised interfaces.

The big functional changes are:

  • intent-based orders or activation requests from IT systems to networks
  • model-driven networks where IT system can learn about new network services available to package and offer
  • network management being in control of their own assignable inventory
  • network management being in control of closed-loop assurance.

From an API and interface perspective, we are seeing very strong TM Forum Open API adoption here with ONAP, various network service orchestrators, and major carrier future networking projects all adopting the same TM Forum Open APIs.

DGIT has been assisting our friends in the networking world as they make the transition to future networks with a series of industry projects and networking.

A DevOps approach to transformation

We have all heard that transformation projects usually fail through poor execution, and that poor execution is typically a consequence of poor planning.

One of the root causes of transformational failure is dated IT technology that requires significant coding to achieve an organization’s desired outcomes, leading to overly complex projects and plans with a high probability of failure. To minimise your exposure to these age-old pitfalls, you need to streamline your approach and minimise your reliance on outdated infrastructure.

The DevOps cycle gives agile developers and implementers accountability for complete change cycles. This is something you can only really achieve with great software tools like DGIT’s flagship product, Telflow, where coding is minimised and changes are implemented quickly and intuitively. Low-risk transformations with rapid-value yield are made possible through a combination of DGIT software and DevOps methodology.

Quote to Order to Activate to Cash with DGIT

DGIT’s Telflow and Inomial platforms can get you to market and allow you to monetise your services with award-winning microservices architecture to support Wholesale, Enterprise, B2B, Consumer, B2C, Broadband, Mobiles, IoT, SaaS and more.

If you would like to hear more about how DGIT’s technology can be used to transform your business, please reach out online or visit us at the following events over the next few months: