The TM Forum’s suite of Open APIs addresses these needs by enabling organisations to rapidly innovate their products, to seamlessly integrate with new partners to extend their value chains, and to plug in to new user interfaces to deliver an intuitive user experience.
In 2017, DGIT implemented TM Forum Open APIs through our Telflow quote-to-cash platform to power Vodafone New Zealand’s Wholesale & Global platform. This implementation enables customers and partners to integrate with Vodafone Wholesale, and allows Vodafone Wholesale to launch new products rapidly through multiple digital channels.
Using the TM Forum Open APIs in this context has had a transformational impact on the Vodafone Wholesale business and its relationship with its customers, resulting in a significant improvement in Vodafone Wholesale’s customer NPS scores.