Ultrafast Fibre NZ

Ultrafast Fibre is one of an initial four network operators for New Zealand’s Ultrafast Broadband (UFB) initiative. The UFB is a government program to make fibre broadband available to 85% of New Zealand premises, and to create an open-access wholesale fibre network, enabling fibre to be an asset that is effectively shared between retail service providers (RSPs).

  • Ultrafast Fibre uses DGIT’s Telflow and Inomial products for Quote-Order-Bill
  • Customer (RSP) self management of orders and services through Telflow
  • Phase 1 of the transformation project was delivered in 109 days
  • Phase 1 NPS improved from -40 to +26
  • Phase 2 further improved NPS to +56, best in market
  • Massive operational savings achieved

Click below to read an independent case study
of Ultrafast Fibre’s Phase 1 transformation.