Ultrafast Fibre uses Frameworx and APIs to push NPS to the top.

A business transformation using Telflow.
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CASE STUDY

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WHO: Ultrafast Fibre, an open-access wholesale fiber utility and leading player in New Zealand’s nationwide Ultrafast Fibre Broadband initiative.
WHAT: Transformation of business processes and OSS to implement automated order-to-activate end to end within 6 months.
HOW: Using DGIT’s TM Forum-certified Service Delivery Platform, Telflow,  and the Forum’s Open APIs to implement a catalog-driven solution.
RESULTS: NPS has increased 71 points, and the average lead time for fulfillment has decreased by a third.

 

 

The 2017 Case Study Handbook can be downloaded here.

 

 

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